Refund policy

Returns and refunds

You may cancel your online purchase without giving a reason by notifying us within 14 days after receiving your goods. This also applies to sale items. If an order is delivered in separate parcels, the period starts when you receive the last item.

How to return an item

Email info@rainqueen.eu with your order number or other proof of purchase and the items you wish to return. We will provide return instructions. You may also send us any clear statement of your decision to withdraw; a particular form or prior approval is not required to exercise your statutory right.

Send the goods back within 14 days after notifying us. Return address: MB Omnia Bene, Gulbės g. 4, Lelių k., Klaipėdos r., Lithuania. Please contact us before posting so we can confirm the delivery details. Pack the items securely and keep proof of posting.

Condition of returned goods

You may inspect and try on the goods as you would in a shop. Please return them clean and include the tags and original packaging where available. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Missing packaging or tags does not automatically remove your statutory right to withdraw.

Return postage and fees

Returns from Lithuania are free: Rain Queen covers return postage. Contact us for return arrangements before sending the parcel. For returns from Germany, France and other countries, the customer pays the direct cost of return postage. We do not charge a restocking fee. These postage rules apply to change-of-mind returns, not to defective or incorrect goods.

Refunds

We will refund the amount paid for the returned goods. If you withdraw from the entire order, we will also refund the original standard delivery cost, if paid; any additional cost for a more expensive delivery option is not refundable.

Refunds are made without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first. We use the original payment method unless you expressly agree otherwise, and do not charge a refund fee. Your bank or payment provider may need additional time to display the refund.

Damaged, defective or incorrect goods

If your goods are damaged, defective or different from what you ordered, contact info@rainqueen.eu and include your order details and, if possible, photographs. We will arrange the appropriate remedy and cover necessary return costs. The 14-day change-of-mind period does not limit your statutory rights for faulty goods.

Contact

Rain Queen — MB Omnia Bene
Company code: 307132826
Gulbės g. 4, Lelių k., Klaipėdos r., Lithuania
info@rainqueen.eu
+37061222261

This policy does not limit any mandatory consumer rights that apply to your purchase.